Privacy policy

At Crazy Tech, we value your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

By using our website or placing an order, you agree to the collection and use of your information as outlined in this Privacy Policy.

1. Information We Collect

When you place an order or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Delivery address
  • Billing address
  • Order history
  • IP address and browser information

We do not collect or store your debit or credit card details.

2. Payment Security

All payments are securely processed through Yoco's secure payment gateway, protected by 3D Secure authentication.

Crazy Tech never stores, captures, or has access to your payment card details. Your payment information is encrypted and processed directly by Yoco.

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Deliver your purchases
  • Provide customer support
  • Send order updates and tracking information
  • Improve our website and services
  • Prevent fraud and ensure secure transactions

We will never sell your personal information to third parties.

4. Sharing Your Information

We only share your information when necessary to provide our services, including with:

  • Courier and delivery companies
  • Payment providers (such as Yoco)
  • Website and hosting providers
  • Government authorities where required by law

These providers only receive the information necessary to perform their services.

5. Cookies

Our website may use cookies to improve your browsing experience, remember your preferences, analyse website traffic, and enhance our services.

You can disable cookies in your browser settings at any time.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, or disclosure.

While we take every precaution, no online system can be guaranteed to be completely secure.

7. Your Rights

Under POPIA, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information where legally permitted
  • Withdraw consent where applicable
  • Lodge a complaint with the Information Regulator of South Africa

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

10. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact our customer support team.

Thank you for trusting Crazy Tech